"We know that a better employee experience translates to a better customer experience, and we are focused on helping our agents succeed and advance their careers by creating the best workplace, training, tools, rewards, recognition, and opportunities.” The revolutionary ibex Wave iX solution suite harnesses AI to assist agents in delivering hyper-personalized customer interactions that drive enhanced outcomes and profitability.ibex’s award-winning culture and unparalleled employee experience features a full range of fun activities and engagement events for employees year-round, including annual employee VIP events, ibex Idol global talent competition, ibex Sirens beauty pageant celebrating LGBTQIA+ employees, Customer Service Week and ongoing employee health and wellness programs.ibex offers highly competitive compensation and best-in-class benefits.
Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Over this decade, we’ve seen double digit growth in the Philippines, which continues to be the global hub for BPO services, and I am proud of the ibex brand we have built throughout this journey.” ibex operates nine CX service centers across the Philippines, including – Quezon City, City of Mandaluyong, Pasig City, City of Parañaque, City of Muntinlupa, Davao City, and Tagbilaran City. The company recently celebrated the grand opening of its second site in Davao – located at Felcris Centrale, 40-D Quimpo Blvd, Talomo – and continues to look for new expansion opportunities in the Philippines.
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