This starts with prioritizing the security of hardware and firmware and improving the maturity of how they are managed across the entire lifecycle of devices across the fleet.” From factory to fingertips – oversights in the supplier selection process, and onboarding and configuration limitations, impact device security across the lifecycle The findings highlight the growing need for IT and security to be part of the procurement process for new devices, to set the requirements and verify vendor security claims: 52% of ITSDMs say procurement teams rarely collaborate with IT and security to verify suppliers’ hardware and firmware security claims.45% of ITSDMs admit they have to trust suppliers are telling the truth as they don’t have the means to validate hardware and firmware security claims in RFPs.48% of ITSDM even say that procurement teams are like "lambs to the slaughter” as they'll believe anything vendors say.
"Organizations need hard evidence – technical briefings, detailed documentation, regular audits and a rigorous validation process to ensure security demands are being met, and devices can be securely and efficiently onboarded.” Challenges and frustrations around the ongoing management, monitoring and remediation of devices 71% of ITSDMs say the rise in work-from-anywhere models has made managing platform security more difficult, impacting worker productivity and creating risky behaviors: One in four employees would rather put up with a poor-performing laptop than ask IT to fix or replace it because they can't afford the downtime.49% of employees have sent their laptop to be repaired, and say this took over 2.5 days to fix or replace the device, forcing many to use their personal laptop for work, or to borrow one from family or friends – blurring the lines between personal and professional use.12% had an unauthorized third-party provider repair a work device, potentially compromising platform security and clouding IT's view of device integrity.
Moreover, they lack mature tools that would give them the visibility and control they would want to manage hardware and firmware security across their fleets: 63% of ITSDMs say they face multiple blind spots around device hardware and firmware vulnerabilities and misconfigurations.57% cannot analyze the impact of past security events on hardware and firmware to assess devices at risk.60% say that detection and mitigation of hardware or firmware attacks is impossible, viewing post-breach remediation as the only path.
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