How the CrowdStrike outage can inform your customer service strategy

Quick Summary:

When a broken CrowdStrike update crashed Microsoft-run computers around the globe on July 19, affected leaders were faced with millions of blue screens, billions of dollars in losses and countless calls from unhappy customers.

In addition to these tangible problems, leaders’ faith in the reliability of critical technological infrastructure was shaken.

If a little bit of faulty code could result in a worldwide outage, was all this digital transformation worth it?

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Article Details

Author / Journalist: Nikola Mrkšić

Category: Technology

Markets: United States

Topics: Crowdstrike Article Customer service

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-08-20 @ 11:06:51 (13 hours ago)

News Timezone: GMT +8:00

News Source URL: betanews.com

Language: English

Article Length: 784 words

Reading Time: 5 minutes read

Sentences: 36 lines

Sentence Length: 22 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © BetaNews

News ID: 22176847

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About BetaNews

Main Topics: Technology

Official Website: betanews.com

Update Frequency: 15 posts per day

Year Established: 1992

Headquarters: United States

News Last Updated: 8 hours ago

Coverage Areas: United States

Ownership: Independent Company

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Content Availability: Worldwide

News Language: English

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Publisher ID: #58

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