How retailers are making it harder to shop, just in time for the holidays

Quick Summary:

Thwarting customers, in stores or online, isn’t any way to make a sale.

This hurts the top line, according to GlobalData Managing Director Neil Saunders, who has monitored a dearth of staff and customer service at retailers like Macy’s and Nordstrom.

Research from Zhang and others indicates that curating merchandise and providing good customer service in store have helped protect local retailers like independent booksellers from Amazon’s fierce competition.

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Article Details

Author / Journalist: Daphne Howland

Category: EconomyBusiness

Markets: United States

Topics: Purchase Consumers Shoppers Making Retailers Store Customers According Stores Online Customer

Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-11-12 @ 07:00:00 (1 weeks ago)

News Timezone: GMT +8:00

News Source URL: retaildive.com

Language: English

Article Length: 1119 words

Reading Time: 7 minutes read

Sentences: 35 lines

Sentence Length: 32 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Retail Dive

News ID: 23553629

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About Retail Dive

Main Topics: EconomyBusiness

Official Website: retaildive.com

Year Established: 2012

Headquarters: United States

News Last Updated: 1 days ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

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Publisher ID: #56

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