How Patagonia’s repairs program drives loyalty and customer advocacy

Quick Summary:

The program is just one example of how the outdoor apparel brand has aligned its customer experience with its core values.

Patagonia staff members at company-owned stores are trained to make minor repairs and help customers make their own repairs.

Most retailers want customers to buy more when their clothing tears.Not Patagonia.“Any product made for hardcore sports use is going to get damaged.

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Article Details

Author / Journalist: Michael Brady

Category: Business

Markets: United States

Topics: Customers Experience Repairs Repair Redwood Company Patagonia Customer Environmental Program Product

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-02-25 @ 11:26:00 (20 hours ago)

News Timezone: GMT +8:00

News Source URL: retaildive.com

Language: English

Article Length: 1179 words

Reading Time: 7 minutes read

Sentences: 50 lines

Sentence Length: 24 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Retail Dive

News ID: 26440392

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Official Website: retaildive.com

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Year Established: 2012

Headquarters: United States

News Last Updated: 18 hours ago

Coverage Areas: United States

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