Healthcare Leaders: The 4 Essential Skills Of Personalization

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Healthcare Leaders: The 4 Essential Skills Of Personalization - Forbes

Quick Summary:

In this series, we’ve established that healthcare leaders need to know how to lead with personalization, meaning they have to see patients and employees in their full humanity.

Dooley described the Contingent Leadership Model, which focuses on four concepts: tell, sell, consult, and join.“At times, you're telling people what they need to do, and other times, you're selling them on why they need to do something,” said Dooley.“At times you're consulting with them, giving them ideas, letting them run with it.

If the leader who’s being challenged is practicing agility and active listening with a relational mindset, that leader should be able to see that tension as a healthy intellectual pursuit—it’s someone pushing against the status quo to discover more meaningful, purposeful and sustainable opportunities.That’s the ideal.