GreyLabs AI bets on GenAI to tune into customer conversations and draw smart insights

Quick Summary:

The Mumbai-based speech analytics startup uses large language models to help financial services institutions understand customers’ needs and improve service based on interactions with them over calls and emails.

Clients upload the customer call recordings on Greylabs’ platform after the conversation has taken place.

Therefore, they sit on a huge amount of unstructured data, which could provide valuable opportunities to upsell or improve customer service.

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Article Details

Author / Journalist: Abha Warrier

Category: StartupsEconomyBusiness

Markets: India

Topics: Service Data Analytics Speech Customer Platform Insights Call Srivastava Greylabs Calls

Source Website Secure: Yes (HTTPS)

News Sentiment: Positive

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-08-08 @ 01:30:00 (14 hours ago)

News Timezone: GMT +8:00

News Source URL: yourstory.com

Language: English

Article Length: 824 words

Reading Time: 5 minutes read

Sentences: 44 lines

Sentence Length: 19 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © YourStory

News ID: 21974850

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