Grab Finance Revolutionizes Credit Access in Southeast Asia with FICO Platform, Boosting Eligibility by 50% for Millions

Grab Finance, the financial services arm of Singapore-based superapp Grab, has expanded credit access across Southeast Asia by implementing the FICO Platform.

This transformation involves more than 22 decision workflows across six countries, resulting in a nearly 50 percent increase in credit offer eligibility rates for users.

Addressing Southeast Asia's Underbanked Challenge

Southeast Asia, home to over 700 million people, boasts one of the world's largest underbanked populations, creating a massive opportunity for fintech innovation.

Grab Finance leverages its data-rich ecosystem, including ride frequency, merchant revenues, and payment history, to provide automated pre-approved credit offers in compliance with local regulations.

Historically, Grab has grown from a ride-hailing service into a comprehensive superapp serving millions of drivers, merchants, and passengers who often lack traditional credit histories.

Impacts and Executive Insights

“Using FICO Platform, we can deliver contextual, real-time credit offers across multiple verticals within the Grab super app,” said Andre Tan, Regional Head of Lending Risk Platforms at Grab Finance.

This initiative empowers underserved users, such as taxi drivers in Jakarta and food merchants in Bangkok, previously invisible to traditional banks.

Nikhil Behl, president of software at FICO, praised the partnership: “What Grab Finance has accomplished here is remarkable—it's economic transformation at scale.”

The rapid phase one rollout was completed in less than eight months, automating credit eligibility for Grab's three key portfolios: drivers, passengers, and merchants.

Serving over 46 million consumers and millions more in the ecosystem, this expansion promises greater financial inclusion and scalable growth.

Looking ahead, Grab Finance aims to further harness behavioral data for responsible lending, potentially reshaping Southeast Asia's fintech landscape amid rising digital adoption.