Experts debate how AI as a technology will drive the future of customer experience

Quick Summary:

The future of customer experience is one of change and challenge.

Experts at a roundtable hosted by Genesys examine how technology, strategy, and empathy can enable change and overcome challenges to create exceptional customer experiences.

At Simpl, customer experience is measured through a unique metric called Real Time Resolution.

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Article Details

Author / Journalist: Kaveri Chandrashekar

Category: StartupsEconomyBusiness

Markets: India

Topics: Technology Data Customer Healthcare Customers Flipkart Experience India Information Experiences Future

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-10-04 @ 10:05:10 (12 hours ago)

News Timezone: GMT +8:00

News Source URL: yourstory.com

Language: English

Article Length: 1582 words

Reading Time: 9 minutes read

Sentences: 80 lines

Sentence Length: 20 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © YourStory

News ID: 22878894

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About YourStory

Main Topics: StartupsEconomyBusiness

Official Website: yourstory.com

Update Frequency: 5 posts per day

Year Established: 2008

Headquarters: India

News Last Updated: 13 hours ago

Coverage Areas: India

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #44

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