Delhi consumer commission fines Voltas Rs 10,000 for service deficiency

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Delhi consumer commission fines Voltas Rs 10,000 for service deficiency - Business Standard

Quick Summary:

The Delhi State Consumer Disputes Redressal Commission has directed Voltas Ltd to pay Rs 10,000 to a consumer for failing to repair an air conditioner (AC) unit, observing that it caused him mental agony and physical distress during the summer months.

The Commission comprising its president Justice Sangita Dhingra Sehgal and member Pinki noted the evidence before it and said, "We have no hesitation in observing that the deficiency in service from the respondent (Voltas) is limited to the failure of servicing and repairing the AC during the extended warranty period".

The Commission was hearing the appeal of the consumer seeking enhancement of the Rs 2,000 compensation awarded by a district forum for failing to repair or service a defective AC unit.