Dear SaaStr: What is the Typical Enterprise SaaS Cancellation Policy for $100k ACV/bigger Deals?

Quick Summary:

Generally, if a customer wants out, track to the cash. And … enough with the threats: If a customer has signed a pre-paid annual or multi-year contract in exchange for a discount or other terms, then there’s generally no reason to return any pre-paid cash.

The contracts are generally not cancellable by their terms, and...

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Article Details

Author / Journalist: Jason Lemkin

Category: StartupsTechnology

Markets: United States

Topics: Blog Posts

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-01-28 @ 10:45:19 (2 days ago)

News Timezone: GMT +8:00

News Source URL: saastr.com

Language: English

Article Length: 77 words

Reading Time: 1 minutes read

Sentences: 7 lines

Sentence Length: 11 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © SaaStr

News ID: 25572962

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About SaaStr

Main Topics: StartupsTechnology

Official Website: saastr.com

Update Frequency: 2 posts per day

Year Established: 2012

Headquarters: United States

News Last Updated: 14 hours ago

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