DBS, HSBC have best-performing mobile banking apps in Asia, according to a new report

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DBS, HSBC have best-performing mobile banking apps in Asia, according to a new report - SCMP

Quick Summary:

Two digital lenders, Hong Kong’s Mox Bank and Trust Bank Singapore, tied for fourth in Asia.

Floris Delecluse, a senior financial services consultant at Sia, said the study’s criteria change from year to year so historical comparisons are not able to be made.“The traditional banks such as DBS and HSBC are leaders in the mobile banking sector as they are very strong in terms of functionality,” he said.“This is because they have long-standing banking experience that they can leverage to offer a wide range of functionality in their mobile banking apps for their clients.“The digital banks such as Trust, Mox and ZA are outperforming DBS and HSBC in terms of user experience, but they are lagging on … functionality.

The report was conducted by Sia, a Paris-based international management consulting firm.