Charter failed to notify 911 call centers and FCC about VoIP phone outages

Quick Summary:

Charter blames error with email notification and misunderstanding of FCC rules.

The decree notes that failure to notify the PSAPs, or 911 call centers, "impedes the ability of public safety officials to mediate the effects of an outage by notifying the public of alternate ways to contact emergency services".

A consent decree said Charter admits that it "failed to timely notify more than 1,000 PSAPs [Public Safety Answering Points] of an outage on February 19, 2023".

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Article Details

Author / Journalist: Jon Brodkin

Category: Technology

Markets: United States

Topics: Charter 911 outage Policy

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-07-30 @ 17:56:45 (12 hours ago)

News Timezone: GMT -5:00

News Source URL: arstechnica.com

Language: English

Article Length: 162 words

Reading Time: 1 minutes read

Sentences: 38 lines

Sentence Length: 5 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Ars Technica

News ID: 21861007

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