CCPA orders investigation into 'deficiencies' of Ola Electric after most verification calls to aggrieved consumers found discrepancies in company's claim

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Times of India 1w ago

CCPA orders investigation into 'deficiencies' of Ola Electric after most verification calls to aggrieved consumers found discrepancies in company's claim - Times of India

Quick Summary:

The Central Consumer Protection Authority (CCPA) in India has initiated an investigation into Ola Electric following numerous unresolved consumer complaints about the company's products and services.

Despite Ola Electric's claim of addressing 99% of grievances, the CCPA found that many complaints remained unresolved, prompting a deeper probe into the matter.

However, to cross check the earlier grievances were properly addressed, the NCH reached out to consumers who had earlier lodged complaints against the company to seek their feedback.