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Calling a customer? Brands can now display ‘reason for call’

Retail Dive LogoRetail Dive18h ago

Calling a customer? Brands can now display ‘reason for call’ - Retail Dive

Quick Summary:

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.

TransUnion began offering the capability to display the company name and logo last year.

Customers still want the ability to speak to a human, especially for sensitive or complex issues, whether asking their bank about their mortgage or discussing health issues with their doctor.


More Pictures

Calling a customer? Brands can now display ‘reason for call’ - Retail Dive (Picture 1)Calling a customer? Brands can now display ‘reason for call’ - Retail Dive (Picture 2)Calling a customer? Brands can now display ‘reason for call’ - Retail Dive (Picture 3)Calling a customer? Brands can now display ‘reason for call’ - Retail Dive (Picture 4)

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Article Details

Author / Journalist: Kristen Doerer

Category: Business

Markets:

Topics:

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-02-06 @ 12:54:00 (18 hours ago)

News Timezone: GMT +8:00

News Source URL: retaildive.com

Language: English

Article Length: 777 words

Reading Time: 5 minutes read

Sentences: 34 lines

Sentence Length: 23 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Retail Dive

News ID: 25939280

View Article Analysis

About Retail Dive

Retail Dive Logo

Main Topics: Business

Official Website: retaildive.com

Update Frequency: 8 posts per day

Year Established: 2012

Headquarters: United States

News Last Updated: 17 hours ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #97

Publisher Details

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The story "Calling a customer? Brands can now display ‘reason for call’" has 777 words across 34 sentences, which will take approximately 4 - 7 minutes for the average person to read.

Which news outlet covered this story?

The story "Calling a customer? Brands can now display ‘reason for call’" was covered 18 hours ago by Retail Dive, a news publisher based in United States.

How trustworthy is 'Retail Dive' news outlet?

Retail Dive is a fully independent (privately-owned) news outlet established in 2012 that covers mostly business news.

The outlet is headquartered in United States and publishes an average of 8 news stories per day.

It's most recent story was published 17 hours ago.

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  • News ID: #25939280
  • URL: https://beamstart.com/news/calling-a-customer-brands-can-17388653805720

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