Brex says it did a ‘poor job’ explaining its decision to cut off SMBs

Quick Summary

Brex’s announcement last week that it would stop serving small-to-medium-sized businesses shocked – and upset – many in its suddenness and delivery.

As someone whose dad was a small business owner, the way we communicated this decision weighed heavily on me.

I signed off on the email that went out, which lacked the transparency our customers deserved.

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Article Details

Author / Journalist: Mary Ann Azevedo

Category: Technology

Topics: Finance Brex Startups Fintech

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2022-06-23, 21:52:52

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Reading Time: 2 minutes read

Article Length: 286 words

Coverage Area: United States

Availability: Desktop Web, Mobile Web

News ID: 6467

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