Beyond Chatbots: Rethinking AI's Role In Customer Engagement

Q: How long will it take to read this news story?

The story "Beyond Chatbots: Rethinking AI&#039;s Role In Customer Engagement" has 20 words across 30 sentences, which will take approximately 1 minutes for the average person to read.

Q: Which news outlet covered this story?

The story "Beyond Chatbots: Rethinking AI&#039;s Role In Customer Engagement" was covered 23 hours ago by Forbes, a news publisher based in United States.

Q: How trustworthy is 'Forbes' news outlet?

Forbes is a fully independent (privately-owned) news outlet established in 1917 that covers mostly startups and technology news. The outlet is headquartered in United States and publishes an average of 56 news stories per day. It's most recent story was published 13 hours ago.

Q: What do people currently think of this news story?

The sentiment for this story is currently Neutral, indicating that people are not responding positively or negatively to this news.

Q: How do I report this news for inaccuracy?

You can report an inaccurate news publication to us via our contact page. Please also include the news #ID number and the URL to this story.<ul><li>News ID: #22567811</li><li>URL: https://beamstart.com/news/beyond-chatbots-rethinking-ais-role-17265814559130</li></ul>

Forbes Logo Forbes 23h ago

Beyond Chatbots: Rethinking AI's Role In Customer Engagement - Forbes

Quick Summary:

However, as the initial excitement wanes, a crucial question emerges: How can we leverage this technology to genuinely enhance revenue, efficiency and profit?

Often, customers resort to the chat button because they can't accomplish their goal through the primary user interface.

However, I'd argue that many current chatbot implementations aim to deflect customer-to-agent contact to reduce costs, which could come at the expense of customer experience.