Banks confirm that no sensitive customer information is obtained through phone calls.

Quick Summary:

Banks never request CCV, online banking passwords, or OTP numbers from customers

Banks perform verification checks to safeguard customers' accounts, ensure ongoing security The Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) have reiterated that their member banks will not request sensitive customer information such as online banking usernames and passwords, or credit or debit card numbers over the phone. 

However, in certain scenarios, such as verifying suspicious transactions, banks may call customers to seek clarification and may conduct verification checks using partial personal information, such as the last four digits of the NRIC, to confirm the customer's identity.

---

More Pictures

---

Read Quick SummarySave Time

or

Article Details

Author / Journalist: Gerry Wong

Category: EconomyStartupsBusiness

Markets: Malaysia

Topics: Banking Malaysia Transactions Customer Bank Online Customers Financial Information Service Banks

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-04-12 @ 07:11:57 (2 weeks ago)

News Timezone: GMT +8:00

News Source URL: digitalnewsasia.com

Language: English

Article Length: 350 words

Reading Time: 2 minutes read

Sentences: 11 lines

Sentence Length: 32 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Digital News Asia

News ID: 20669357

View Article Analysis

About Digital News Asia

Main Topics: EconomyStartupsBusiness

Official Website: digitalnewsasia.com

Year Established: 2012

Headquarters: Malaysia

News Last Updated: 2 days ago

Coverage Areas: Malaysia

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #18

Publisher Details

Frequently Asked Questions