AWS wants to make your call center interactions less painful

Quick Summary:

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017.

Bank use the platform for their customer service needs.

Today, companies like Air Canada, Dish Network and U.S.

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Article Details

Author / Journalist: Frederic Lardinois

Category: Technology

Markets: United StatesCanada

Topics: Aws reinvent 2024 TC Enterprise AWS Amazon Connect

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-12-02 @ 04:00:00 (3 days ago)

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Article Length: 806 words

Reading Time: 5 minutes read

Sentences: 25 lines

Sentence Length: 33 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © TechCrunch

News ID: 24026168

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