GenerativeAgent™ Unveiled by ASAPP: A Revolutionary Generative AI Application for Automating Contact Center Interactions

Quick Summary:

"ASAPP’s GenerativeAgent will provide support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points.” "ASAPP's GenerativeAgent is a great example of how generative AI automation is being leveraged to transform the way services are delivered to the market while also becoming the benchmark of how AI is enabling efficient and enriching consumer experiences,” said Jay Persaud, EY Global Emerging Technology Ecosystem Leader.

"ASAPP's focus on deploying generative AI responsibly contributes to EY's shared vision where seamless people-AI collaboration builds public trust and confidence and achieves better outcomes.” "ASAPP’s GenerativeAgent provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.

NEW YORK, April 17, 2024 (GLOBE NEWSWIRE) -- ASAPP, the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions.

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Article Details

Author / Journalist: ASAPP

Category: Technology

Markets: China

Topics: Generativeagent Contact Center Enterprises Centers Generative Asapp Interactions Technology Agent Customer

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-04-17 @ 17:45:00 (1 weeks ago)

News Timezone: GMT +8:00

News Source URL: globenewswire.com

Language: English

Article Length: 508 words

Reading Time: 3 minutes read

Sentences: 17 lines

Sentence Length: 30 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © GlobeNewswire

News ID: 20715649

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