The butterfly switch mechanism for a 2018 MacBook Pro keyboard (iFixit) The list of all models that were eligible:MacBook (Retina, 12-inch, Early 2015) MacBook (Retina, 12-inch, Early 2016) MacBook (Retina, 12-inch, 2017) MacBook Air (Retina, 13-inch, 2018) MacBook Air (Retina, 13-inch, 2019) MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2016) MacBook Pro (15-inch, 2017) MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2018) MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2019)The Apology In March 2019, Apple finally apologized about the keyboards.
The Program In June 2018, Apple launched a "Keyboard Service Program" worldwide after it determined that a "small percentage" of keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:Letters or characters repeat unexpectedly Letters or characters do not appear Key(s) feel "sticky" or do not respond in a consistent mannerApple and Apple Authorized Service Providers had been repairing eligible MacBook keyboards, free of charge, for up to four years after the first retail sale of the affected laptop.
Scissor Switch Keyboards It was not until Apple updated the 13-inch and 15-inch MacBook Pro models with its second-generation butterfly keyboard in October 2016 that customers began to complain about sticky and unresponsive keys in earnest.
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