AI will overhaul CX, downsize teams, believe 89% industry leaders: Report

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AI will overhaul CX, downsize teams, believe 89% industry leaders: Report - Business Standard

Quick Summary:

The report highlights that 83 per cent of CX leaders in India are optimistic about the widespread use of AI.

This will lead to more efficient, personalised, and intelligent experiences for both customers and agents,” said Vasudeva Rao Munnaluri, RVP India & SAARC at Zendesk.

AI will play a role in all customer interactions in the near future, says Zendesk report.