AI revolution: Balancing human empathy and robotic efficiency in customer service

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The story "AI revolution: Balancing human empathy and robotic efficiency in customer service" was covered 5 days ago by e27, a news publisher based in Singapore.

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AI revolution: Balancing human empathy and robotic efficiency in customer service - e27

Quick Summary:

The launch of ChatGPT last November has fuelled the rise of AI as it has removed some of the friction explaining how AI works and its potential.

Other financial service providers have saved money by deploying virtual assistants to handle a high volume of enquiries around the clock.

Since then, AI has been increasingly used to automate mundane tasks and reduce the risks of human mistakes in the likes of financial and market analysis.