AI Experiment: Hacking HubSpot Chat to Improve the Customer Experience

Quick Summary:

We integrated AI into our website chat and our KPIs flew off the charts.

Here’s exactly how we did it and what we learned along the way.

"This would allow us to test, gather data, and iterate very quickly, without significantly disrupting the user journey," Emmy explains.

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Article Details

Category: MarketingBusiness

Markets: United States

Topics: User Customer Experiment Marketing Customers Hubspot Emmy Chat Marketers Chatbot Improve

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-07-25 @ 11:00:00 (21 hours ago)

News Timezone: GMT -5:00

News Source URL: blog.hubspot.com

Language: English

Article Length: 960 words

Reading Time: 6 minutes read

Sentences: 57 lines

Sentence Length: 17 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © HubSpot

News ID: 21772690

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About HubSpot

Main Topics: MarketingBusiness

Official Website: blog.hubspot.com

Update Frequency: 4 posts per day

Year Established: 2006

Headquarters: United States

News Last Updated: 19 hours ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT -5:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #2

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