89% of Indians face call drops even after tariff hike by Jio, Airtel, VI

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89% of Indians face call drops even after tariff hike by Jio, Airtel, VI - Business Standard

Quick Summary:

LocalCircles plans to share the findings of the survey with the Ministry of Telecommunications and TRAI, urging them to hold telecom operators accountable for service quality, especially considering the recent price hikes.

In the case of those who have experienced problems with call connections and call drops “in over 50%” of the cases there is a dip from 19% in 2022 to 17% of respondents this year.

After detailed analysis of quarterly QoS performance reports, it has noted that due to long performance assessment period of a quarter over a large area like Licensed Spectrum Access (LSA), there may be pockets or areas experiencing poor quality of service due to averaging effect while service providers are meeting overall QoS benchmark at LSA level.