For as low as just *S$34.90 ( Click on the link to find out more ), you get to learn as well as network over a buffet lunch ( which will be included in this 2 full day course) in a hotel in Somerset area
Join us in this wsq module in Service Quality and Customer Satisfaction which Image & Etiquette are part of the module to enhance one’s image and appearance on a personal and professional level. Whether you are in the area of sales or not, these are basic knowledge good to know, especially when the course fee is so affordable, not to be missed.
What’s best? If you have not utilised your skill future credit of $500, you can use it to pay for the course fee, means you can attend this 2 days course for free*
Drive Service Quality and Customer Satisfaction ( with Image & Etiquette Components )
This module covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. Upon completion of this module, you will acquire the skills and knowledge to :
Develop service quality and customer satisfaction framework in accordance with organisation’s business strategy
Evaluate service quality and customer satisfaction performance against bench marking criteria and key performance indicators.
Communicate service quality and customer satisfaction performance to stakeholders
Develop positive communication techniques to impress customers in their day-to-day engagements, on a personal and professional level and enhance one’s image and appearance
Understanding Basic Dining Etiquette to feel confident when attending business functions and events with customers or partners. To be a gracious host as well as an appreciative guest
*If you would like to market this or other courses to earn extra income of S$2000/month at your own time, fill up the contact form now!