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Ahmed Ashour

Ahmed Ashour's Photo

Co-founder of Pylon 


Join Date

November 2022

Country

Egypt

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Age

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About Ahmed Ashour

I've worked in the metering and Energy business for over 12 years. I've led the development and implementation of smart metering technologies in Africa, the Middle East, Europe, and Asia. I'm also a board member of Prime Alliance, the leading organization working on developing a new open, public, and non-proprietary telecom solution in the smart metering business.

Companies & Work

Pylon

Pylon

Pylon is a modern alternative to Zendesk. Pylon helps B2B companies manage their customers across the different places they talk to them - shared Slack channels, Microsoft Teams, email, in-app chat, Slack communities, and more.

Hundreds of fast-growing YC companies of all sizes like Mintlify, Hightouch, and Deel use Pylon to track customer conversations across slack/teams/email/in-app/community, resolve customer issues quickly, and keep customers engaged.

Pylon replaces tools like Zendesk/Intercom for modern companies.

Learn more: https://www.usepylon.com


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Examples of specific capabilities include:
- Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
- Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
- Broadcast product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.

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