IT Support Engineer

Full Time

ROLES & RESPONSIBILITIES Responsible for the support and smooth operation in information systems across all departments for the three subsidiaries. KEY ACCOUNTABILITIES: 1. To assist in the smooth operation of the organization's IT processes 2. Support user enquiries on IT issues via phone/email/remote assistance 3. Provide 1st level phone and email support troubleshooting of applications usage and data related issues 4. Deliver essential IT service/support for HQ and Retail Stores, such as network management, installation of software, computers and printers 5. Prepare user guides and provide software training to the end users 6. Assist in resolving technical issues and follow-up on cases to ensure problem is resolve 7. Track and ensure service levels for technical support are constantly met 8. Support user requests on Microsoft Management System as system administrator 9. Assist operation and management in report generation and customization 10. Gather technical information on external vendor & partner systems 11. Testing and support of application software systems 12. Configuration, manage and maintain hardware and software including all peripherals, implement back up processes and assess system for upgrades or replacement 13. Track and manage hardware and software inventory 14. Maintaining/updating/enhancing website 15. Any other IT related responsibilities that may be assigned by the employer from time to time SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE - Good Knowledge and experience with Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central and Microsoft 365 cloud services. - Knowledge and experience in programming will have an added advantage - Possess Professional Certificate / Diploma in Engineering (Computer/Telecommunication), Computer Science / Information Technology. - ITIL certifications will be preferred. - To liaise with Chinese-speaking associates, proficiency in English and Chinese is essential. - Able to work independently and self-motivated with absolute integrity and discretion. - Highly proficient in MS Office applications (e.g. MS Words, Excel and Power-point). - Ability to work under pressure and with reliability to perform the tasks assigned. - Good team player, able to deal with people of all technical levels and backgrounds. - Self-motivated with the ability to prioritize tasks and work independently or as a team whenever appropriate. - Strong analytical and problem-solving skills - Enjoy challenges and trying out new technology and ideas. - Positive attitude and willingness to learn.

Joo Seng Road•SGD 3000 - SGD 5000 monthly