Agile Hire

We provide staff augmentation and managed software services

About Agile Hire

We onboard extremely talented developers and support specialists to deliver a variety of turnkey solutions to our clients

Job Positions

Technical Support Engineer

Full Time

Job Description We are looking for a Customer Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Customer Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities • Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients Requirements • 4+ years of experience • Worked with AWS service and familiar with it • Hands-on experience with Linux environments • Proven work experience as a Technical Support Engineer • Ability to diagnose and troubleshoot basic technical issues • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • BS degree in Information Technology, Computer Science or relevant field • Added advantage if worked with ELK • Additional certification in Linux, AWS or similar technologies is a plus

SingaporeSGD 4000 - SGD 5000 monthly

People & Team

Sairam Bandi

Co founder & CEO

Currently building a stealth mode startup to streamline the broken hiring process for various industries

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