• Managing the daily operation of the club lounge
• Training, Coaching and Counselling of the team
• Carry out daily briefing with team
• Managing staff schedule and payroll
• Maintain quality of product for The Club Lounge set up as per standards
• Health Safety and Hygiene Checklists
• Responsible for checking associates grooming
• Working in collaboration with Front Office Team, housekeeping Team, Guest Services, Concierge Team to ensure and deliver a high quality service to all the top VIP in house Guests, Longue staying guests, ambassador, Gold and platinum guests
• Update the database guest preferences
• Personally inspect rooms and suites for VIP and Club guests to ensure delivery of special amenities, special requests, and personalized messages
• Welcome the guest upon check in
• Maintain a follow up with the guest during their stay, make them feel WOW and enhance the level of service
Join Date
July 2020
Country
Gender
Age
Not Specified
Verified
Website
Not Specified
