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Epost

An online platform that serves the logistics services connecting business to consumer in domestic and international

About Epost

Epost with presence in Southeast Asia is an online platform that serves the ecommerce logistics services connecting business to consumer in domestic and international.

Epost has established an integrated online ecosystem services for consumer, the ecosystem allows end user to search and book any logistics services such as Epost International Delivery, Epost Domestic Delivery, Epost Click & Collect Points, Epost Efulfilment, Express Clearance, Tracking, Epost Insurance.

Epost believe in the FIVE 5's ideology : Easy, Efficient, Ethical, Education and Evolution

HEADQUARTERS

6-1 Oval Tower Damansara, 685, Jalan Damansara
Taman Tun Dr Ismail
60000, Kuala Lumpur
Malaysia


Job Positions

Digital Marketing Manager

We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness. Your duties will include planning, implementing, and monitoring our digital marketing campaigns across all digital networks. Our ideal candidate is someone with experience in marketing, art direction, and social media management. In addition to being an outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills. Responsibilities: - Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns. - Develop and monitor campaign budgets. - Plan and manage our social media platforms. - Prepare accurate reports on our marketing campaign’s overall performance. - Coordinate with advertising and media experts to improve marketing results. - Identify the latest trends and technologies affecting our industry. - Evaluate important metrics that affect our website traffic, service quotas, and target audience. - Work with your team to brainstorm new and innovative growth strategies. - Oversee and manage all contests, giveaways, and other digital projects. Requirements: - Bachelor’s degree in Marketing or relevant field. - A minimum of 5 years’ experience in a digital marketing or advertising position. - In-depth knowledge of various social media platforms, best practices, and website analytics. - Solid understanding of HTML, CSS, and JavaScript is required. - Highly creative with excellent analytical abilities. - Outstanding communication and interpersonal skills. - Up-to-date on the latest trends and technologies in digital marketing.

Kuala LumpurMYR 2500 - MYR 7000 monthly

Customer Service Manager

Our company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. Responsibilities: - Supervise day-to-day operations in the customer service department. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Implement an effective customer loyalty program. - Maintain accurate records and document all customer service activities and discussions. - Assess service statistics and prepare detailed reports on your findings. - Hire and train new customer service agents. - Manage the approved budget of the customer service department. - Stay informed on the latest industry techniques and methods. Requirements: - Bachelor’s degree in Business Administration or relevant field. - A minimum of 5 years’ proven experience in a customer service position. - Proficiency in Microsoft Office and customer service software. - Outstanding written and verbal communication skills. - Good understanding of management practices and techniques. - Excellent leadership and interpersonal skills.

Kuala LumpurMYR 1500 - MYR 5000 monthly


PEOPLE & TEAM

Mandy Chan

Chief Operating Officer

Kimberly Lim

Operation Administrator

E Post with presence in Malaysia and China, is an online platform that serves the logistics services connecting business to consumer in domestic and international. E Post has established an integrated online ecosystem services for consumer, the ecosystem allows end user to search and book any logistics services such as cross border delivery, domestic delivery, collection point, custom clearance, warehouse and storage, tracking and system API. E Post believe in the FIVE 5's ideology : Easy, Efficient, Ethical, Education and Evolution.


Articles, Links, and Coverage

Epost enters insurance space through Sabah Pay.

Allowing people to buy insurance online.

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