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Swingvy

All-in-One HR software: HRIS, Payroll, Benefits & Compliance

About Swingvy

Swingvy is an all-in-one HR, payroll and benefits platform that allows SME businesses to engage and manage their employees effectively.

HEADQUARTERS

B1-2-1, Solaris Dutamas, No 1 Jalan Dutamas 1
Hartamas
50480, Kuala Lumpur
Malaysia


Job Positions

Customer Success Manager

Swingvy is the leading all-in-one HR platform for small and medium businesses. Designed as the single source of truth for managing the modern workforce, Swingvy delivers the most complete, all-mobile HR experience. There are countless exciting opportunities for innovation in our space and we are seeking creative, passionate, entrepreneurial individuals to join our team. You’ll be working closely with an amazing team of engineers, designer, marketer and sales to expand Swingvy platform to existing & new customers Overview Customer Success Managers take ownership of Swingvy’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates to ensure maximum product adoption across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met, and problems are always solved quickly. • Oversee the adoption and optimization of Swingvy’s product within customers’ business • Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Evangelize new product features & provide customer feedback to Swingvy product management and engineering groups • Work cross-functionally to drive installation, deployment, training, technical check-ups, and escalation management • Ensure timely resolution of customer issues by coordinating support responses • Mediate between clients and the organization. • Analyze customer data to improve customer experience. • Sustain business growth and profitability by maximizing value. • Hold product demonstrations for customers when require • Minimize customer churn. • Aid in product design and product development. • Utilized CRM for daily for contact management, account plan, billing, communication portal, and tracking Requirement • Min 5 years and above experience in customer service/customer success/customer support • Has a background in SaaS industry • Highly organised and able to multi-task. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Passion for service. • Mandarin-speaking (English is mandatory) • Able to perform data analysis • Problem solving skills

Kuala LumpurSalary Not Disclosed

Digital Marketing

We are expanding the marketing team to include digital marketeers and content writers.

Malaysia, Singapore, IndonesiaUSD 1500 - USD 3000 monthly


PEOPLE & TEAM

Nadia Ishak

Sales And Customer Happiness

Sales and Customer Success Manager

Ell Elina

Strategic Partner

Strategic Partnership Manager

Melly Ling

Brand Manager

Brand Manager at Swingvy

Tho Kit Hoong

Malaysia

co-founder of Swingvy

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Events

No events hosted yet.

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Articles, Links, and Coverage

Swingvy holds LIFT conference in Singapore, focused on workplace discussions.

The conference is expected to be held in Malaysia and Taiwan in 2020.

HR startup Swingvy launches 21st Century Women campaign, honoring International Womens Day

A photo exhibition recognizing inspiring women for their contributions.

Online HR platform Swingvy raises funding and backing from Aviva Ventures.

Aviva Ventures' third investment in Asia, Swingvy, looks to strengthen and evolve the HR Tech and InsurTech industry.

Spotlight on Swingvy, the startup that recently raised $1.1 million in SEED funding

To create an all-in-one HR solution for small businesses.

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