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Accenture

Management consulting and Professional Services

About Accenture

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

HEADQUARTERS

1345 Avenue of the Americas
New York City
10105, New York
United States


Job Positions

Marketing Analytics Support

Full Time

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech, and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You • Collaborate with a diverse network of people • Actively deliver innovative solutions for Accenture's clients • Apply your skills and experience to help drive business transformation • Work locally or remotely, significantly reducing or eliminating the demands to travel Responsibilities • Responsible for delivery of actionable local insights, market-specific research and bringing localization of audience segmentation to life in market campaigns • Interlock with global analytics hub in Mumbai, ensuring front-end analytics are relevant and adopted in local markets, including dashboards, models, A/B testing, etc. • Responsible for developing and delivering Analytics roadmap for the market, identifying priorities and business goals to be driven or influenced by Analytics • Creation of action plans for the market using analytics outputs and insights across digital, customer, campaign, and social media • Support business performance tracking and analysis, insights generation to drive marketing actions, optimization of different processes along the entire sales funnel • Manage end-to-end analytics activities including data reports, data enrichment, campaign KPIs and insights according to market-specific objectives • Leverage Adobe Analytics and Adobe Target experience in day to day workload and project deliverables • Prepare customized localized analytics reports including optimizations and actionable insights for campaigns, consumer research, and asset adoption figures • Manage and document key learnings and best practices based on historical performance • Communicate cross-functional insights and analysis results to leadership • Identify new analytic trends/data needs that build the client’s value case • Work with businesses and functions to maintain/upgrade existing models • Interface with clients on technical and business issues from initiation through delivery • Work with functions to conduct scenario planning & analysis and interpret trends and variances • Work with offshore delivery leads to build and execute analytics plans and priorities • Test and Optimization - Adobe Target • Instrumentation, deployment, and technical support • Custom tracking/reporting requests with weekly updates • Analytics and Tracking • Support analytics (e.g., 1DS and AA) for the product and marketing websites • Deploy and manage third-party tracking tags requests • Update and manage tracking libraries to keep things current • Extra attention is needed for any updates for the product, zero error tolerance, especially for signup flow. Need to verify each account mode for the product for staging and production. Basic Qualifications • Minimum 7 years of experience in data analytics; Bachelor's degree or equivalent (min 12 years) experience. • Experience with Adobe Analytics and Adobe Target • Background in digital marketing & analytics, marketing analytics strategy. • Ability to translate business challenges into analytical and insights-based problem statements. • Exposure to data science approaches like predictive modelling, customer segmentation etc. and impact areas in marketing a benefit. • Solid project management skills and ability to manage multiple tasks concurrently, with ability to gain client. • PST Time Zone. Bonus Points If You Have • Background in digital marketing & analytics, marketing analytics strategy. • Ability to translate business challenges into analytical and insights-based problem statements. • Exposure to data science approaches like predictive modeling, customer segmentation, etc., and impact areas in marketing a benefit. • Solid project management skills and ability to manage multiple tasks concurrently, with the ability to gain client alignment and collaborate with teams across borders and time zones Keywords Program and Project Management What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our servicemen and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require an accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future requires the sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

IllinoisUSD 8000 - USD 10000 monthly

Virtual Call Center Agent

Full Time

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech, and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You • Collaborate with a diverse network of people • Actively deliver innovative solutions for Accenture's clients • Apply your skills and experience to help drive business transformation • Work locally or remotely, significantly reducing or eliminating the demands to travel Project Description The Virtual Call Center Agent will provide customer support by accepting a high volume of inbound calls and responding to emails, while also meeting or exceeding metrics established by the client. Responsibilities • Communicate with client customers via voice call to help resolve customer queries • Receive, process and verify the accuracy of request raised by customers in the CRM system • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracing • Support in various scheduled and special reporting activities • Initiate required action for response to customer service requests and communicates changes to the appropriate personnel/departments, as required • Maintain customer records by updating account information Basic Qualifications: • 1 year of Call Center experience • Experience working in a ticketing system • Proficiency with Microsoft Office, specifically Word and Excel • Excellent problem solving and critical thinking skills • Minimum typing speed of 30 wpm • Must be able work shift schedule of Monday-Friday/8:00am-6:00pm PST (9:00am-7:00pm MST / 10:00am-8:00pm CST / 11:00am-9:00am EST) • Bonus Points If You Have: • Fluency in Spanish • 2-3 years of Call Center experience • Functional knowledge of CRM tools (i.e. Zendesk, Salesforce, etc) • Keywords: call center, data entry, customer service, help desk, technical support, customer support, technical, ios, apple, mac, windows, troubleshoot, spanish, bilingual, language, aws,crm

USD 3500 - USD 5500 monthly

Customer Experience Agent- Onboarding Support

Full Time

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech, and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You •Collaborate with a diverse network of people • Actively deliver innovative solutions for Accenture's clients • Apply your skills and experience to help drive business transformation • Work locally or remotely, significantly reducing or eliminating the demands to travel Project Description The Customer Experience Agent will contact candidates and guide them through their onboarding experience. Additionally, you will support inbound calls, emails, and chat requests from candidates and client contacts to address questions and resolve issues. Responsibilities • Conduct a high volume of daily outbound calls, send emails and texts to applicants in the onboarding process to prepare for their first day • Conduct follow up calls, monitor text/email responses as needed to assist with follow up questions and responses • Maintain a high level of customer satisfaction • Support mass calling events notifying candidates of openings, chasing applicants stalled in the application process, and updating client system with notes and outcome of actions completed • Respond efficiently and accurately to candidates, explaining possible solutions • Engage in active listening with candidates, confirming and/or clarifying information and deescalating, as needed • Build lasting relationships with candidates that instill confidence and motivation when starting their new role Basic Qualifications • High School Diploma or GED • 1 year of Customer Service experience • 1 year of Call Center experience • Excellent verbal and written communication • Ability to be adaptive/flexible in a fast-paced environment • Strong personable and empathy skills • Strong organization skills • Working knowledge of Internet Explorer, navigating through systems, and Microsoft Office (Outlook, Excel, Word) • Must be available to work any 8-hour shift between Monday-Sunday/8:00am-6:00pm CST • Overtime hours may be required on an as-needed basis Bonus Points If You Have • 2 years of Call Center experience • Fluency in Spanish • Keywords: Customer Service, Onboarding, Customer Support, Customer Experience, Sales, Call Center, Technical Support, Inbound Calls, Outbound Calls, Contact Center, Onboarding, Candidate Experience, Human Resources, Spanish, Bilingual Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

USD 3800 - USD 4200 monthly

Content Moderation Agent

Full Time

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech, and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You • Collaborate with a diverse network of people • Actively deliver innovative solutions for Accenture's clients • Apply your skills and experience to help drive business transformation • Work locally or remotely, significantly reducing or eliminating the demands to travel Project Description Content Moderation Agents provide a quality assurance process for our client to ensure the safety of the platform for all audiences/end users. Daily responsibilities include reviewing graphic imagery/video content for policy violations against pre-set policies. The team offers Wellness Support with Wellness Coordinators who are facilitating daily scheduled activities. Responsibilities • Serve as an advocate for the user community • Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies • Consistently meet daily and weekly targets • Be comfortable with handling sensitive content that might include violence, sex and nudity of minors/adults • Respond to user inquiries with high quality, speed, empathy, and accuracy Basic qualifications for this role are: • High School Diploma, GED, or equivalent • 6 months of experience in a professional or military setting • 6 months of experience with software for office productivity • Ability to work holidays and weekends, including rotating shifts Bonus Points If You Have • 1 year of experience in a professional or military setting • Active social media presence • Strong problem-solving and troubleshooting skills • Experience with confidential information collection and management • Passion for ensuring a world-class user support experience • Quick learner and adaptable to learn new processes, concepts, and skills • Keywords: social media, content review, content moderation, administrative, office, customer service, video, media, software, customer service, customer assistant, marketing, smartphone, apps, content Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our servicemen and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

CaliforniaUSD 4200 - USD 5000 monthly

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Founders & Key People

Anil Dash

Design Lead

Shweta Gaur

Senior Security Specialist

I am an information security consultant with 4 years of experience in ITGC, SOX audit, vendor risk management. I I am CEH and ISO 27001:2013 Certified Lead Auditor. Looking

Nitin P Jinagal

SAP QM/PP Consultant

KUNAL KUMAR

Software Engineer Analyst at Accenture

+918698810038

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