VP of Customer Success
Date Posted
23 Dec, 2024
Work Location
Salary Offered
$175000 — $250000 yearly
Job Type
About Us
Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.
What You'll Do
- Build and grow our Customer Success function and team, providing strategic and operational leadership.
- Build strong relationships and be a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Sully.ai across the organization to ensure retention and support continued growth.
- Build user workflows, provide product training and onboarding support to ensure a smooth transition and optimal utilization of our solutions.
- Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
- Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
- Serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
- Collaborate with cross-functional teams, including with sales and engineering to deliver a seamless customer experience.
- Develop customer success resources, such as knowledge bases, training materials, and success stories.
- Track customer expansion metrics and contribute to revenue growth targets.
- Proactively identify and address issues or concerns and collaborate with internal teams to provide timely resolutions.
- Monitor and proactively communicate value, ROI and results including satisfaction and adoption rates.
What You'll Bring
- 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology
- 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role
- Track record building, managing, and developing a high-performing team during high growth
- Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders
- Exceptional communication and interpersonal skills and experience building trust and establish rapport with stakeholders at all levels
- Strong problem-solving skills, with a proactive and results-oriented mindset
- Strong organizational and project management capabilities.
- Basic understanding of the healthcare ecosystem a plus
Values
- Impactful: We exist to save lives; focus on the user and all else will follow.
- Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
- Integrity: Don’t be evil; do the right thing even when no one is watching.
- Impatient: Speed is our currency; move fast to arrive early.
- Innovators: Improve 1% better every day = 37X better after one year.