About us
One of the largest trends that has happened in the last few decades is how people work. Although in software world remote work has been done for several years, never has the tooling been built from ground up for software engineers. We are building the engineering productivity supertools for the new world.
We as strongly believe that we can provide developers with super powers to build faster and better by solving the challenges that they face everyday.
We are an early stage YC-backed startup building developer tools for high growth companies. The founders are ex-Googlers with background building engineering teams at several fast-growing silicon valley startups.
Our customers include high growth companies such as Slack, Square, Benchling, Figma.
About the role
We are looking for a Technical Support Engineer to support our growing base of enterprise customers. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to drive product improvement, and creating knowledge base articles.
An ideal candidate has a unique mix of software expertise, domain knowledge, and empathy for the users.
What you will do
- Full-stack troubleshooting of the entire Aviator platform
- Dogfood the product to understand all configuration details of the platform
- Provide best practice design, installation, and configuration expertise to enterprise customers.
- Communicate technical matters to customers both orally and in writing.
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs.
- Write technical knowledge base articles and whitepapers.
- Staying up to date on the latest products and industry technologies.
- Build tools and processes that will scale.
We’re looking for someone who has:
- Strong fundamentals of engineering tools - git, CI/CD, GitHub Actions, CircleCI
- Ability to communicate complex technical matters both orally and in writing.
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment.
- Experience working independently in less structured environment
- Demonstrated problem-solving skills and attention to detail.
- Previous experience building internal engineering tools a plus.
- Some working knowledge of Python is a plus
Why you should join us
- Have an impact from day 1. You will be working very closely with the customers everyday.
- Solve your own problems, as a software engineer, you get to solve problems that you face everyday
- Own the product - drive the product vision, participate in building the early team and work closely with the users.
Benefits
- Unlimited vacation policy
- Remote work setup - work from anywhere
Aviator
