Technical Program Manager

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget and scope. Their duties include planning projects in detail, setting schedules for all stakeholders and executing each step of the project.

Responsibilities:

• Own the entire delivery of assigned projects.
• Responsible for managing multiple projects involving 15-20-member teams consisting of middle layer (PL/GL/TL) and the teams under them.
• Responsible for the end to end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases.
• Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same.
• Project managers should have strong business management, budgeting and analytical skills.
• Review and ensure the preparation of the following:System Architecture
• External Specifications
• Internal Specifications
• Software Development Plan, Configuration Management Plan and Project plan
• Technical Documentation
• Weekly status updates to all stakeholdersEnsure process and system compliances in the projects.
• Exhibit excellent escalation management skills, internal or external.
• Manage both FPP (Fixed Price Project) and T&M (Time & Material) projects on diverse functional domainsCoordinate, communicate with the client on project related matters.
• Coach/ mentor the members in the project and provide necessary support to them.
• Performance appraisal/ counseling of the group members.
• Evaluate training needs (technical, managerial) and get the required training programs implemented.
• Ensure project compliance with Newgen Quality Systems and Procedures.

Requirements

• The incumbent must be B.E/B. Tech. -CS/ IT/ MCA, M.Tech with 10+ years of relevant industry experience across a wide variety of development projects.
• Knowledge of current technological trends in the S/W development industry, such as OOP’s, Multi-Tier S/W development, Component Architecture, Web Based S/WGood experience on Core Java, JSP, Servlets, EJB, Oracle/SQL  Experience of planning, budgeting and quality assurance is a must.
• PMP or PMI certification is desirable. Domain knowledge of BFSI practices is an advantage.
• Thorough understanding of Project Management methodologies and tools.
• Should possess advanced knowledge of system integration issues.Ability to gather and analyze data and draw logical conclusions.
• Understanding the company’s vision and goals, business operations and market.
• Is adept in stakeholder management and possesses the ability to coordinate and prioritize customer requests with the assistance of other managers to ensure customer delight.
• Possess good people management skills and is able to manage performance and disciplinary issues, handle employee complaints and grievances and recommend the hiring, termination and promotion of staff; Should be able to train, mentor, motivate and lead a successful team. Should be well versed with attrition related issues and case management.
• Should have: Strong leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal and written communication & presentation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreteness and diplomacy, analytical thinking, sound independent decision making and team work. Must possess the attitude to deliver a solution First Time Right.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.