Technical Operations Specialist

The 401(K) retirement product requires recurring hands-down operations work. Since an employee’s 401(K) contribution is inherently tied to payroll, the ongoing ops work needs to be in sync with the payroll pay-periods that occur bi-weekly, semi-monthly or monthly depending on the client.

We are looking for an organized technical person, who can work with the recurring tasks on a per-client basis to ensure customer success. For example, for every pay-period the person should be able to process the payroll contributions on a per-employee basis using scripting (typescript and python) and upload the data in our systems.

What you will do

1. Gather all the requirements and create a calendar of all the ongoing tasks that need to be performed to ensure that 401(K) tasks are being performed in a timely and compliant manner
2. Execute and write Javascript, Typescript and Python scripts to perform the recurring tasks
3. Onboard a new customer including but not limited to generating paperwork, e-signing, and providing dashboard access
4. Focus on automation
5. Set the bar for best practices for the new set of hires
6. Have opportunity to grow and own ops as we scale our company

Why should you join us

1. 💰 High Compensation & Bonus: We hire the best and pay them accordingly
2. 💸 Retirement Benefits (US employees): We offer 401(k) to help you invest in your future
3. 🏖️ Location Flexibility: As long as you can work asynchronously with rest of the team
4. 🍹 Quarterly Retreats: And if you can’t make it, we will still spend on you to have a relaxing time at home

Our ideal team member

Remember, this list is not exhaustive and you don’t have to meet all criteria. The point of this list is for you to see if this resonates with you. Our ideal team member:

1. Is a high achiever who wants higher reward for more challenging work
2. Likes to work at their own schedule and is transparent about their work
3. Would speak up about not attending meetings rather than quietly join them
4. Isn’t afraid to take lead on things and prove themselves
5. Wants to work with an amazing team, grow with us, and be a part of something big