Technical Account Manager (Remote)

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit early-stage distributed team that thrives on interesting technical challenges and building magical products that improve people's lives. As our first Technical Account Manager, you are our enterprise customers' trusted advisor and a critical part of the customer success team at CoinTracker. As our eyes and ears in the field, you will find new use cryptocurrency cases and help our customers solve their most pressing problems. You will be a highly visible technical and product expert in CoinTracker's offerings, learning and knowing how to work with and leverage our latest solutions. Outcomes for this role will be contributing to the growth team objectives of new crypto tax users and portfolio subscribers through strategic partnerships.

1-Year Outcomes

• 500K users engaging with 50 scaled exchanges and wallets have a high-quality API integration into CoinTracker with <5% error rate

• 500K new user signups through CoinTracker tax product distribution with scaled partners

• Active community of 100 developers working with CoinTracker to power and promote the solution (e.g. Discord community)

• 99% of integrations across exchanges, wallets, and NFT platforms are seamlessly auto-synced

You will

• Launch and own a developer portal with an Open Spec for partners to integrate their API into CoinTracker

• Build and maintain developer relations with 100 scaled partners across exchanges, wallets, NFT platforms, blockchains, dApps, etc. to ensure high quality integrations

• Work with clients to answer their technical product or integration questions. When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their development and integration milestones

• Support partners as they test, pilot, and launch CoinTracker integrations

• Collaborate with our internal engineering, design, product, and partnership teams to inform the product roadmap

• Supervise all release management and change management processes to ensure protection from any disruptions

Some of the skills we're excited about

• Customer-first attitude with a strong sense of empathy

• Strong product sense and energized by the challenge of solving difficult user-related problems

• A background in engineering, computer science, physics, math, or another technical field

• Experience writing code for a production system

• Excellent knowledge of web services, APIs, and related standards such as HTTP, REST, and OAuth

• Experience working within a fast-paced, high-growth technology startup

We’re looking for someone who will

• Enjoy building relationships with external partners and ensuring their success

• Thrive on collaborating cross-functionally between technical and non-technical teams

• Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome individuals, not folks who perfectly match a job posting.