About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).
About the role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling Professional Employer Organization (PEO) TAM team. As part of our dedicated Account Management organization, you will work closely with our PEO customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s PEO customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
What you will do
- Build long-lasting relationships by owning a book of business of PEO customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience
- Increase adoption by driving customer adoption of key features, new product releases, and best practices
- Triage critical customer issues to resolution
- Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations
- Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows
- Master the Rippling product suite, and the nuances of our PEO offerings
- Work cross-functionally with internal Rippling partners in support, product, and engineering
- Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
What you will need
- 3+ years of work experience at a SaaS company in a customer-facing role
- Preferred: Experience working at a technology-focused PEO
- Stellar written and verbal communication skills
- Track record of building strong customer relationships
- Hunger to work extremely hard on a growing team
- Flexibility with changing job duties and responsibilities
- Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
- Passion for training both customers and internal teams
- Interest in actively working with product and engineering teams
- Bonus points for experience with payroll, health insurance, HRIS, or IT
Rippling
