Support Specialist

About Middesk Middesk enables every business to access the products and services they need to grow and thrive. If we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, then we increase the odds of success for that business.

Our products provide accurate and complete information for financial services companies and make it easy for employers to establish their business with state and federal entities.

Our customers include Shopify, Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others.

Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.

The role As part of Middesk’s founding Support team, you will play a central role in ensuring our customers are continually finding value in our products. Your contributions will have a direct impact on how our customers use the Middesk product.

We’re looking for an entrepreneur at heart, who is excited to do whatever it takes to build an early-stage company through product market fit, and beyond. The processes and techniques that you bring to Middesk will become the backbone of our product and our operations organization. As a Support Specialist, you’ll form a critical piece of our future team.

What you’ll achieve

• Become an expert in our products
• Build and establish trust with our customers and help them navigate Middesk
• Cultivate a deep understanding of industry technology and trends to exceed client expectations
• Help create internal and external documentation on our products and processes
• Work cross-functionally with Engineering, Sales, and Product to implement new products, improve existing processes, and create multi-team procedures
• Analyze business inefficiencies and propose solutions to our Leadership Team
• Work cross-functionally to analyze data and drive ad hoc initiatives to completion
• Contribute to and help build out thorough documentation

What you’ve accomplished

• Has 2 or more years of relevant professional experience in support, operations, or similar fields (e.g., fraud, risk)
• Demonstrates excellent research, critical thinking, and customer service skills
• Has worked in fast-moving, high growth B2B environments
• Is process and solution oriented, works with a high attention to detail, and is comfortable making decisions with available resources
• Has a consistent track record of exceeding expectations
• Feels a sense of accountability to the team and expects the same in return
• Is endlessly curious about how and why systems work how they do
• Is a listener, has a growth mindset, and brings an openness and humility to learn
• Appreciates healthy candor

Why you'll love it here

• Customer First: We stay energized by solving real customer problems and make each interaction meaningful and embrace the challenging path to help our customers succeed.
• Be an owner: We identify and tackle problems, take pride in our work, and measure impact. When we find an opportunity to improve the status quo, take it on!
• Act with urgency and purpose: We move quickly and simplify things as we go. We solve the problems that we have today in ways that allow us to move even faster in the future.
• Drive results together: We choose teamwork. We share our opinions, ask questions, understand where others are coming from, and move forward as a unified front.
• Embrace the journey: We dream big and are open to taking risks. Innovation happens through optimism, positivity, rigorous thinking, and hard work.

Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. As an equal opportunity employer; we’re committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We are committed to providing a positive interview experience for every candidate. If any accommodations are needed during the interview process, please let us know by contacting careers @middesk.com.