Support Engineer

Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries.  Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly.  Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5X in valuation in our Series C, backed by Softbank and Capital B.  We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

When it comes to software engineers, there are two types.  Moriarty and Sherlock.

The Moriartys of the world want to create some elaborate web of code, building a plan from the ground up, accounting for every detail and eventually ruling the world.

The Sherlocks of the world want to dig into an elaborate web of code, and figure out what went wrong.  They deduce…they investigate…and when they solve it, they can’t help but tell everyone.

This is a role for the Sherlocks.

You love digging into code, and figuring out what is wrong.  You love fixing code that isn’t working right, or just making it better.  You’re ready to expand your software development career by helping some of the largest companies in the world maximize their use of Fountain’s hiring platform.  Working with the Support, Customer Success and Professional Services teams you’ll help make our customers problem melt away, and help implement customer specific features.  You’ll work with our Product and the rest fo the Engineering teams to make sure that we are always improving and making Fountain all that it can be.

If this sounds like you, then the game is a foot.

What you'll be doing:

• Becoming an expert in Fountain’s application, and working with product managers, customer support, and developers to understand features and the intentions behind them
• Working with Fountain’s Support and Services team to connect with customers and resolve their issues
• Using your product expertise and connections with the engineering and product teams to devise and deliver efficient answers to customer requirements
• Working with Fountain’s Product team to standardize and integrate frequently requested functionality into the core application
• Connecting with our customers and support agents to understand and debug issues in real time
• Being a voice for our customers, advocating for their needs and ensuring their issues are resolved

What you should bring:

• Empathy for our customers
• Attention to detail
• An entrepreneurial mindset
• Production experience developing web applications using technologies like Ruby on Rails

Nice to have:

• Previous experience in a customer-facing role
• QA, testing or technical support experience
• Proven experience with databases and different data formats

Perks & Benefits:

Flexible PTO & Work Hours

"Work from Anywhere" Policy

Comprehensive medical, dental, and vision coverage

HSA & FSA (Medical and Dependent Care)

Life Insurance & STD/LTD

10 Weeks Paid Parental Leave for Birth/Adoption

Wellness/Gym Reimbursement

Phone Stipend

Remote IT/Home Office Stipend

Learning and Development Reimbursements

Fun, interactive and inclusive team-building events, off-sites, and happy hours

401K Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*