The Support and QA Specialist role works across several critical functions of Resolve’s business. This role will work closely with customers on a daily basis to ensure we're providing adequate real-time support and resources to help them succeed. As Resolve grows, whoever is in this role has the opportunity to evolve into managing teams in any of Resolve’s critical business functions. In this respect, this role offers tremendous flexibility in choosing how you’d like to grow within the company and your career. Right now we're still small, but growing fast, so all hands on deck.
Responsibilities:
- Support Implementation and Sales with technical troubleshooting on anything from website issues to VR headset issues.
- Help the Implementation team with logistics like shipping, scheduling, and setting up third party integrations with customers, such as Autodesk BIM 360.
- Perform QA (quality assurance) on new software releases by testing it to make sure there are no bugs or issues before we release it.
- Work with the engineering team to reproduce and track customer bugs.
- Develop help documentation to address common issues.
- Maintain client privacy and safeguard their data.
Qualifications:
- Organized, data-driven, and detail-oriented.
- Can pick up new technology fairly quickly.
- Have a passion for helping people directly.
- Are comfortable picking up the phone to help someone when they need it.
- Are comfortable following up with people for information.
- Can think on your feet and make the most of limited resources to ensure customer needs get addressed in a timely manner.
- Have an interest in learning more about the design and construction process.
- Have patience when communicating with those who have limited familiarity with technology.
- Are a master at oral and written communication - especially when it comes to talking about technology.
- Are a fundamentally good person with a good sense of humor and a team player.
- Excited about immersive environments for the future of facility operations and construction.
- Is interested in learning more about new business functions for the first time and working cross functionally.
Bonus:
- You have experience with Intercom, technical writing, VR, or media tools like Photoshop or Figma.
- Experience in the facility operations, engineering or construction industry.
- Working knowledge of 3D software. Could be industry specific like BIM 360, Navisworks, and Revit or other software like Blender, Maya, Unity, etc.
Resolve
