Income inequality is rising and 1 in 4 Americans have $0 saved for retirement. We understand that most people want to take advantage of their employer benefits—like a 401(k) program or employee stock purchase program—but they might not be able to afford losing hundreds of dollars in paycheck deductions every month. That’s why we built Lendtable: We help our customers max out their benefits and give them the money to replace their contributions, so they can secure their financial future without losing the money they need for daily expenses. We are venture-backed by Y Combinator, Valor Equity Partners, Softbank, and heavy hitters like the former COO of Venmo and the President of Impossible Foods.
As a Strategic Operations Manager, you will contribute to our efforts to determine and implement the customer lifecycle: customer education, and repayment journey, ensuring movement of the org’s top-line metrics focused on churn, adoption, and repayment. Reports to Customer Success. You will work cross-functionally with other teams (i.e. Growth, Product, Engineering) to lead and create high impact initiatives that lay the foundation for how we scale and develop the team and product.
What You'll Do
- Define critical metrics to track initiative performance; report findings to leadership to define long-term strategy and decision-making
- Proactively scope insights-driven projects to implement repayment strategy, adoption strategy, and customer education
- Analyze customer data, taking roadmap initiatives from 0 to 1.
- Develop tools and training to enable teams to implement initiatives at scale
- Propose and implement tools and process enhancements to improve operational efficiency
Basic Qualifications
- 5+ years working experience, 3+ years of work experience in a fast paced, high growth tech environment
- Strong experience building and executing complex processes, SOPs, SLAs, etc
- Excellent 0-1 project management skills
- Experience problem solving and proposing unique solutions to complex issues
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships within cross functional teams
- Excellent at creating ever-green systems and processes
- Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
- Excel/Google Sheets proficiency. SQL proficiency strongly preferred
- Work onsite 4 days / week at our office in San Francisco, CA
Preferred Qualifications
- Experience in Fintech, payments, and/or digital lending
- Background at operations-heavy tech companies
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
Compensation Range
The expected salary range for this position is $95,000 to $140,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.
We have a team culture that encourages innovation and is inclusive of all backgrounds. We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Lendtable’s building is not ADA compliant, and we understand the barrier this may potentially cause. If you are disabled as defined by the ADA, Lendtable will work with you to accommodate you and your situation which may include working from home and/or other accommodations fit for your situation.
Lendtable
