Strategic Initiatives Associate

About Inflow

ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. Our mission? Empower every person with ADHD to reach their full potential. We use technology to provide comprehensive tailor-made programs designed by leading doctors & coaches. By owning the entire ADHD patient experience we help people better manage their ADHD.

We are a fiercely ambitious team. Since launching in April 2021, we have helped tens of thousands of people manage their ADHD (as well as being the #1 ADHD app) and we’re just getting started. We think through everything from first-principles and value logic over experience. In order to move fast, we learn fast. We believe in learning by doing - so we like to jump straight in. We say things as they are and believe success is driven by honesty. We’re not afraid to be ourselves and while our mission is serious, we don’t take ourselves too seriously.

About the role As the Strategic Initiatives Associate, you'll be a key player in the growth and success of our coaching program. You'll work in a dynamic, fast-paced environment and collaborate with a range of stakeholders, including our Head Coach, VP of Strategic Initiatives, Product Manager, Sr. Operations Manager, and the talented team of ADHD coaches.

Responsibilities

• Coordinating and implementing program-wide initiatives and changes to protocol or workflows
• Managing all aspects of our coaching scheduling system, from big-picture functionality to minute technical details
• Drafting, revising, and issuing marketing materials that grow our coaching client base, including lifecycle email campaigns, push notifications, and SMS
• Overseeing public-facing Coaching material and webpages to ensure they accurately explain our service and remain up-to-date with any changes or developments in the program
• Creating work instructions and job aides to minimize friction for our coaches when adapting to new systems or standards
• Acting as the Coaching point person for all of Inflow, managing inquiries and requests from the rest of Inflow
• Supporting coaches with scheduling, logistical challenges, difficult client situations, and any other administrative issues
• Acting as the Coaching point person for all of Inflow, managing inquiries and requests from the rest of Inflow
• Supporting coaches with scheduling, logistical challenges, difficult client situations, and any other administrative issues
• Continually recruiting and onboarding coaches, managing the process from start to finish, and sourcing only the highest-quality candidates in collaboration with our Head Coach
• Acting as the Coaching point person for all of Inflow, managing inquiries and requests from the rest of Inflow
• Supporting coaches with scheduling, logistical challenges, difficult client situations, and any other administrative issues
• Serving as a liaison between co-founders, VP, and coaches, relaying questions and concerns both ways and escalating issues to responsible parties when appropriate

Job requirements

• 2+ years experience launching new operational processes or products in a fast-paced setting
• You hold yourself accountable to ensure continuous progress is made on project plans, milestones and timelines, and you're willing to roll up your sleeves and dig into messy issues as they arise
• You have strong empathy for ADHD individuals and strive to deepen your understanding of barriers as you work toward success
• You are a strong orator and written communicator, easily oscillating communication and messaging between our member-facing teams, our clients and the company's senior leadership
• You can operate independently and have enough experience to set and prioritize your own task load given an end set of objectives that are set for you
• You partner well with analytics and reporting teams to identify KPIs and operational metrics that will inform and predict success
• You possess strong critical thinking and can evaluate potential pathways forward while identifying and weighing tradeoffs
• You are responsive to constructive feedback and aim to improve when go-to-market implementations need adjustments
• You help the company achieve a high and consistent standard for our operations, but you can appreciate the balance to enact tailored-market approaches as needed to meet local needs
• You can anticipate potential challenges and head them off early while applying a risk-based framework to understand when and how issues should be escalated to gain quick resolution

What we can offer

• Up to 25 vacation days per year + an additional 10 mental health days per year
• Health, dental and vision benefits
• The opportunity to work for a mission-based company and positively impact the lives of those with ADHD
• Flexible & Remote working
• Pension plan / 401k
• 2 company retreats a year
• Being one of the first employees in an exciting early-stage startup
• Fast-paced learning through direct hands-on experience
• Competitive Salary + Equity

What Our Members Say About Us

"I thought I was beyond help and that there just weren’t any ADHD-specific strategies out there. This app has already given me so much hope that I have lost over the years.”

“This app is amazing and I’ve recommended it to everyone in my life who has ADHD or other mental health issues that they cope with.”