Solutions Engineer

About Inscribe

At Inscribe, we want to change the way businesses trust their customers. Today, businesses are losing billions every year to fraudulent applications from customers that contain misleading and false information. Lending companies, insurers, governments, and marketplaces all suffer these huge losses. We want to change this by analysing customer applications to predict if a customer is fraudulent.

We are based in San Francisco, CA with an engineering office in Dublin, Ireland. We are backed by top Silicon Valley investors including Y Combinator, Crosslink Capital, Uncork Capital, and SV Angel.

The Role

We are hiring our first Solutions Engineer to work alongside our sales team to help us win deals and ensure long term customer success. You will be part of the customer journey throughout the sales process as well as post-sales to ensure continued customer success.

• Pre-sale, you will help identify a customer’s business requirements and validate that our product meets their needs. If required, you will run pilots to prove value and communicate findings to business stakeholders.

• Post-sale, you will work with customer’s to integrate Inscribe’s API by developing mutual engagement plans and help mapping Inscribe’s features to customer’s requirements.

You will have a direct and measurable impact on revenue, work daily with product and our customers, and as the first Solutions Engineer at Inscribe, you’ll have a unique opportunity to build processes for all of those things and more!

We are a hard-working and passionate team who are invested in each others’ success. Over the last year, our team has grown tremendously and we are excited to bring new team members onto the team to offer a new perspective and make us better!

Responsibilities

• Lead the technical side of our sales process, including identifying potential use cases, providing technical guidance, conveying technical value and understanding unique technical requirements

• Support customers with integrating Inscribe’s API

• Assist with the development of presentations, demos and prototypes of Inscribe to articulate value to prospective customers and move deals to close

• Support the sales team in completing security, compliance and data privacy assessments from potential customers

• Scope, align and execute mutual evaluation plans with the customer to ensure they are effectively learning, extracting value and engaging with our product

• Monitor customer usage during PoCs and post-sale to ensure our customers are getting the maximum value from our product and ensure our engineering team are receiving the correct insights to make product decisions

About You

• 3+ years of sales engineering or solution consulting experience in a SaaS organization

• Have experience coding/scripting in programming languages (SQL, Python)

• Technically adept and experience working with APIs

• Passion for learning, empathizing and connecting with prospective customers and their priorities

• Excitement for contributing new ideas to a quickly growing team and challenging the status quo while remaining open to feedback

• Excellent communication and presentation skills

Benefits

At Inscribe, we are building a company and culture where everyone can produce their best work. To achieve this, we are creating an environment that is inclusive of diverse backgrounds and encourages a sustainable work-life balance.

Some of our benefits:

• Competitive salary and equity

• Fast-paced work environment with a unique opportunity to assume significant responsibility

• Paid health care, complete work from home setup, and fitness reimbursements

• Flexible hours and remote working