Who We Are
TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.
Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:
Transparency and Context - We trust our people will make the right decisions and overcome any challenges when given data and context.
Trust and Collaboration - We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
Fearlessness and Resilience - We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
Alignment with Customers - We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
Commitment to Craft - We are passionate missionaries. We sweat the details, as the small things enable the big things.
Equality of Opportunity - We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.
What You Will Do
Develop tools, scripts, and design processes to improve observability and system resiliency.
Majority of your time will be hands-on code fixes - individually or by partnering with engineering teams.
Building, automating, and monitoring infrastructure in AWS to increase product reliability.
You will be the responsible to investigate end-to-end issues and escalations reported by TetraScience customers.
Triage issues, drive to resolution and/or identify workarounds to unblock customers.
You will be the steward of the customer support to the engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging, extracting, and documenting relevant information
Requirements
5+ years of experience with a proven track record of excellence as Production Support Engineer or Site Reliability Engineer for web application platforms
Coding experience in one or more languages: Python, C#, NodeJS, JavaScript, React or Java
Demonstrated experience of debugging software reliability issues in a distributed environment including troubleshooting experience with APIs.
Must have experience with Cloud Native(AWS) platforms and applications( Micro-services, Lambda, Docker and Kubernetes deployments, Databases, NoSQL, Kafka/Queueing Service, or Elastic Search)
Must be self-driven, innovative, and willing to take initiative. Good to have startup experience.
Bachelor's degree in engineering, or equivalent
Benefits
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work + office as needed
Company paid Life Insurance, LTD/STD
TetraScience
