SMB Customer Success Manager

About the role

Nash is looking for curious and strategic operators to support our new and future business partners as Customer Success Managers. In this role, you’ll deliver impact to customers by helping them immediately realize the full potential of Nash’s services through best-in-class onboarding and ongoing account management. You’ll do whatever it takes to drive operational excellence and be the face of Nash to customers who rely on our services. In a quickly evolving space, success requires a total team effort; this is an ideal opportunity to collaborate and create value in every aspect of a rapidly scaling startup. 

Responsibilities

• Onboard new customers and help them capitalize on Nash’s full potential for their business
• Ongoing account management post-launch to instill best practices and assist with customer requests and expansion 
• Partner with customers to create and execute effective delivery strategies
• Provide general operational support and guidance to ensure successful long term adoption of our platform
• Ongoing account management post-launch to instill best practices and assist with customer requests and expansion 
• Act as customers’ voice in product development road mapping
• Develop and evolve fast-changing internal processes as Nash grows and expands in multiple verticals

Requirements

• 2+ years of customer success management experience
• Demonstrated ability to onboard new customers to new software platforms
• Experience developing and growing customer relationships
• Excellent analytical and critical thinking skills 
• High empathy for customers and ability to deliver amazing experiences
• Demonstrated experience implementing and adapting processes to optimize workflows

What You'll Love About Us

• Early stage, well-funded startup - directly impact the company and grow your career!

• Fully remote culture - work from home (or wherever!)

• Quarterly in-person events to bond with teammates

• Competitive compensation and opportunity for equity

• Flexible paid time off 

• Health, dental, vision insurance

• Other great perks, such as home office stipend

EEOC

At Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.