Senior UX Designer at Heroic Labs

Hi there!

We're looking for a UX Designer to join the growing team at Heroic Labs. We build game tech for the video games industry and we have three main products. An open-source, distributed, highly scalable game server called Nakama. A Live Operations server called Satori and a Game Development Kit called Hiro.

We are simplifying the lives of game developers and providing incredible technology that can be integrated into any game on any platform as easily as possible. Nakama is already powering many games, including multiple titles on the Top 50 of the app stores. There is an ever-growing open-source community with many contributors, and third-party plugins and projects. Satori has been in early access with multiple studios since June 2022 and will be in general availability early 2023. Hiro is in development with partner game developers. Heroic Labs works with independent developers, mid-tier, AAA game studios and many publicly listed Fortune 500 companies across the globe to power games that individually make over 90 billion requests per month into our infrastructure.

We lean towards candidates who have professional experience designing sophisticated realtime dashboards embedded in products and custom UI frameworks - however if you don't have experience but feel up to the challenge, please do apply!

About The Role

We are looking for a user-experience (UX) designer to initially work with our product Satori, which is a Live Ops server for the video games industry. We have been developing the product for a few years and it has now achieved technical excellence and is fully formed from a functional perspective. The user interface works well for our technical customers but as we go into the mass market we need to transition the product UX to be fit for purpose for product managers as well as the C suite.

The UX designer will need to understand the product and be responsible for conceiving and conducting user research with our existing customers, translating their issues into solutions, user flows, customer journey maps, wireframes, mock-ups and prototypes. The UX designer will be expected to re-design the overall UX of the product and iterate through user-testing.

Things You Might Do

• Translate concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centred design approach and rapidly test and iterate your designs
• Collaborate with your colleagues, other teams and stakeholders

About You

You love building new things. You tinker with new technologies. You love helping developers be more productive. You love automation. You love helping customers solve problems.

• Five or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions in B2B software
• Expertise in standard UX software such as Sketch, Zeplin, Invision, Figma etc is a must.
• Development experienced in HTML5, CSS3, and JavaScript skills are also a must.
• Extensive experience in using UX design best practices to design solutions
• A clear understanding of the importance of user-centred design and design thinking
• Ability to iterate designs and solutions efficiently and intelligently
• Ability to clearly communicate design processes, ideas, and solutions to stakeholders
• Excitement about collaborating and communicating closely with teams and stakeholders via a distributed model, to regularly deliver design solutions for approval
• Passion about resolving user pain points through great design
• Excellent written, verbal communication and presentation skills
• Excellent analytical and problem solving skills
• Openness to receiving feedback and constructive criticism
• The ability to ‘think small’ and execute for the highest value

Bonus if you have:

• Experience with modern JavaScript frameworks (e.g., React, Angular, or VueJs/Ember).
• Experience in the Video Games industry
• Experience with Live Operations in the video games industry
• Experience with working with very technical people (who may not see a UX design issue for less technical people)
• Demonstrable prioritisation skills
• Show a keen awareness of worldwide innovations, trends and competitive landscapes

About Heroic Labs

For the past seven years, Heroic Labs has been on the forefront of providing cutting edge technology to the games and entertainment market. We do this because we love developers and we love games! We always choose the right tool for the job. We believe that with the right tools, you can have a big impact with less hassle. We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

The Whole Package

Location: Anywhere on the planet with a reliable Internet connection!

If you want to work remote, that's great. If you want to work near others, that's cool too. We have an office in London (UK), but our team members are in Vancouver, New York, Portugal, Edinburgh, and Brazil.

Compensation:

• Competitive salary (we don't use remote as an excuse to pay less).
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year (and observe local holidays).
• At least yearly company all-hands and getaways.
• Pick your own equipment. We recommend Macs, but we don't worry if you choose something else!
• Work with a loving team that treats everyone as family.

How To Apply

After you apply through the YC process, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.