We are looking for a senior technical writer that is skilled at presenting complex technical information clearly and is passionate about helping customers learn and do more with technical products. Ideally, you have both a technical background that enables easy interaction with engineers and a demonstrated ability to deliver high-quality technical documentation. You will create technical articles and diagrams that will help our customers understand, plan, build, and manage their commissions. You are customer-obsessed, data driven, and comfortable with ambiguity. The ideal candidate will have experience writing for both technical and non-technical audiences on topics such as data modeling and database design.
Responsibilities
- Write articles and end-to-end how-to guidance that helps our customers use CaptivateIQ
- Become a product expert by working hands-on with the CaptivateIQ application
- Collaborate with the engineering, product, customer experience, marketing and key business users to produce high-quality product documentation
- Dive into content data, customer feedback, and other signals to deeply understand customers and the business to inform strategy and day-to-day improvements
- Develop style guides to create clear and concise information to provide to our customers
- Develop mechanisms to ensure accuracy of content
- Partner with the broader education team on writing scripts, use cases, outlining curriculum
- Help define documentation projects and determine priorities
- Experiments and innovates to improve the user experience and documentation standards
Requirements
- 5+ years of experience as a technical writer in a relevant field
- Demonstrated ability to present complex technical information clearly, for a technical and non-technical audience
- Experience planning and delivering customer-focused documentation
- Strong problem-solving skills and demonstrated ability to collaborate across teams
- Data-driven approach to content planning and outcomes
- Ability to triage and root cause issues
- Confidence and comfort operating in a highly ambiguous, iterative environment
- Portfolio of writing samples for review
Bonus Points
- Experience in data modeling and/or commissions software
- Interest or experience in learning science, training, and instructional design principles
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Unlimited vacation days and quarterly mental health days so you can recharge
- $1,000 to explore your dream destination on your work anniversary
- $500 annual professional development stipend to continue growing and learning
- $500 home office stipend to decorate your home office
- $1,000 caretaker stipend to make sure our parent colleagues are being supported
- Virtual team lunches to keep you connected
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest hardware and tools for the job
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
CaptivateIQ
