Overview:
Guidepoint’s IT Operations team thrives on problem-solving and creating happier users. As Guidepoint works to achieve its mission of making individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, the team is taking on challenges to improve the internal and external security posture of our services and platforms.
The role provides technical support in a global environment and provides expertise to the Enterprise Support team. An expert in Windows 10, Laptop Hardware, Azure AD, Office 365, and Security in a work from anywhere model covering a global workforce.
What You’ll Do:
- Troubleshooting & Issue Resolution:
- Investigate and resolve basic to complex software and desktop issues.
- Solving problems by identifying root cause analysis.
- Knowledge of OS recovery, etc. Remote troubleshooting is a huge plus.
- Work with SysAd, Network team, and Vendor to troubleshoot and resolve issues.
- Solid Support Skills - Windows 10
- PC’s / Laptops in a Dell environment, MacBook Pro a plus
- OS & Hardware knowledge
- Experience with Desktop Management Platforms (similar to SCCM.)
- Best practice policies, scripting, PowerShell commands, Windows Registry settings, etc.
- Active Directory, Domain Join, Azure AD Join (including Hybrid), etc.
- Patch management, Application rollout, and updates.
- Setting standards and procedures.
- Office 365 and other Enterprise Applications
- Outlook, Microsoft Teams, and other Office 365 Applications.
- Firefox and other browser functions.
- Security
- Identifying desktop security alerts, including malware alerts, etc
- Identifying and assisting users with threats such as Email phishing, etc.
What You Have:
- College degree with 10+ years of work experience showing progressive growth in the field.
- Hands-on experience in technical work in an enterprise environment (global exp is a plus.)
- Collaborative work skills and communication skills.
- Tech writing and documentation.
- Ability to rapidly analyze issues, anticipate consequences, make decisions and initiate action.
- Ability to work independently and as part of a team.
What We Have:
- Competitive compensation
- Free snacks and beverages
- Excellent medical, dental, and vision coverage for you and your dependents
- 401(k) match, life insurance, commuter benefits, corporate gym rates, paid time off, and parental leave plans
- Friday happy hour and “Summer Fridays”
- Year-round corporate athletic league
- Casual work environment
About Guidepoint:
Guidepoint, a leading expert network firm, connects clients with vetted subject matter experts—Advisors—from their global professional network. Guidepoint clients leverage the insights and perspectives shared by Advisors to stay informed and make better business decisions. Its slate of services, including phone consultations, surveys, events, and proprietary data insights products, helps professionals gain a comprehensive understanding of a topic before making strategic or investment decisions. Guidepoint’s multinational client list includes 9 of the top 10 consulting firms and some of the largest hedge funds, private equity firms, and Fortune-ranked public companies. For more information, visit www.guidepoint.com.
Guidepoint
